Responsible Gaming at a99bet
a99bet is committed to providing a safe, enjoyable, and sustainable gambling environment for all players in Bangladesh. Our responsible gaming tools and guidelines are here to help you stay in control at every step.
Gambling is meant to be entertaining. For the vast majority of a99bet players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, betting on cricket, spinning slots, or playing live casino games is a leisure activity enjoyed responsibly within their means. We want to keep it that way.
However, a99bet also recognises that for a small number of people, gambling can become a problem. That is why we have built a comprehensive set of responsible gaming tools directly into the a99bet platform β tools that give every player meaningful control over their own gambling behaviour, regardless of their experience level or account history.
This page explains those tools, outlines the warning signs that gambling may be becoming a problem, and tells you exactly how to get help β whether from our support team or from independent advisory services. Please read it carefully and refer back to it whenever you need it.
Our Core Commitments
Age Verification & the 21+ Rule
a99bet enforces a strict minimum age of 21 years for all registered players. This is a firm, non-negotiable requirement. We verify the age of every player during the account registration process using a combination of self-declaration and, where required, documentary evidence such as a National ID card or passport.
If we have reason to believe that an account is being used by a person under the age of 21, we will immediately suspend that account pending investigation. Any funds deposited by an underage player will be returned to the originating payment source β bKash, Nagad, Rocket, or bank account β and no winnings will be paid out.
If you are a parent or guardian and suspect that a minor in your household has accessed or registered on a99bet using your payment details, contact us immediately at [email protected]. We will act swiftly to close the account and return any deposited funds.
Your Player Control Tools
Every a99bet account comes with a built-in set of responsible gaming controls. You can activate or adjust these tools at any time by contacting our support team at [email protected]. Here is what is available to you:
Set a maximum amount you can deposit into your a99bet account within a given time window. You can choose a daily limit (e.g., ৳1,000 per day), a weekly limit (e.g., ৳5,000 per week), or a monthly limit (e.g., ৳15,000 per month). Deposit limit reductions take effect immediately. Increases to a deposit limit require a 7-day cooling-off period before they come into force, giving you time to reconsider.
Available on requestIn addition to deposit limits, you can ask us to set a maximum single-bet wager or a net loss cap over a defined period. Once your limit is reached, a99bet will prevent further bets until your limit window resets. This tool is particularly useful for players who prefer to budget their recreational gambling in advance rather than track it in real time.
Available on requestA time-out temporarily deactivates your a99bet account for a period you choose: 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is locked β you cannot log in, place bets, or make deposits. Your account balance is preserved and any pending withdrawals will still be processed. Time-outs are ideal when you feel you need a short pause to reset your perspective without committing to a longer exclusion.
Immediate effectSelf-exclusion is a more serious measure intended for players who believe their gambling has become, or is at risk of becoming, a problem. You can request self-exclusion for a fixed period of 3 months, 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully deactivated, you will be removed from all marketing communications, and you will not be able to create a new account on a99bet for the duration of the exclusion. Permanent self-exclusion is irreversible. We strongly encourage anyone who feels gambling is causing distress to use this tool without delay.
Immediate effectYou can request a full export of your account activity β including all deposits, withdrawals, bets placed, games played, session durations, and net outcomes β directly from our support team. Reviewing this data regularly is one of the most effective ways to maintain a realistic picture of your gambling habits and spot patterns that might otherwise go unnoticed.
Available on requestAsk our support team to set up periodic session reminders that notify you of how long you have been playing and how much you have spent or won during that session. These prompts are designed to break the natural immersion of gameplay and reconnect you with the real-world value of money being wagered. Available in 30-minute, 1-hour, and 2-hour intervals.
Available on requestProblem gambling often develops gradually. Being aware of early warning signs is the first step toward addressing them before they escalate into something more serious.
Signs That Gambling May Be a Problem
The following behaviours are commonly associated with problem gambling. If you recognise three or more of these patterns in yourself β or if someone close to you has raised concerns β we encourage you to take a break and reach out for support.
- Gambling with money set aside for essential expenses such as rent, food, bills, or family needs.
- Chasing losses β placing additional bets specifically to recover money you have already lost.
- Feeling restless, irritable, or anxious when not gambling, or when attempting to cut down.
- Lying to family members or colleagues about the amount of time or money spent gambling.
- Borrowing money from friends, family, or financial services specifically to fund gambling activity.
- Neglecting work, studies, household responsibilities, or important relationships because of time spent gambling.
- Thinking about gambling constantly β planning the next session or replaying past bets in your mind.
- Needing to gamble with progressively larger amounts in order to feel the same level of excitement.
- Making repeated unsuccessful attempts to control, cut back, or stop gambling.
- Experiencing significant stress, guilt, depression, or emotional distress directly related to your gambling.
Quick Self-Assessment
Answer the following questions honestly. There are no right or wrong answers β this is a private reflection tool to help you evaluate your own relationship with gambling.
If you answer "Yes" to two or more of these questions, consider using one of a99bet's responsible gaming tools or reaching out to our support team.
How to Request Help from a99bet
Reaching out is straightforward. Our support team handles all responsible gaming requests with complete confidentiality and without judgment. Here is the process:
- Contact us by email at [email protected] with the subject line "Responsible Gaming Request". Include your registered account username and the specific tool you want to activate β deposit limit, time-out, self-exclusion, or activity history.
- Identity verification β we will confirm your identity using your registered email address and account details before making any changes to your account, to ensure no third party can alter your settings without your knowledge.
- Immediate activation β protective measures such as deposit limit reductions, time-outs, and self-exclusion are applied to your account immediately upon verification. You will receive a confirmation email once the measure is in place.
- Follow-up support β for self-exclusion requests, our team will follow up within 48 hours to ensure the process has been completed correctly and to provide information about additional support resources available in Bangladesh.
If you feel that gambling is seriously affecting your life or the lives of those around you, we encourage you to seek independent professional support in addition to using a99bet's in-platform tools. Speaking to a trusted family member, a medical professional, or a community counsellor are all positive first steps. a99bet's support team can also refer you to general mental health and financial wellbeing guidance upon request β contact us at [email protected].
Protecting Others in Your Household
If you share a device with family members β including children or younger adults β we strongly recommend taking the following precautions to prevent unauthorised access to your a99bet account:
- Never save your a99bet password in a shared browser or on a shared device's password manager.
- Always log out of your a99bet account after each session when using a shared phone or tablet.
- Enable a screen lock or app lock on your device so others cannot access your gambling apps without your permission.
- Do not share your bKash, Nagad, or Rocket account credentials with others β unauthorised deposits or withdrawals can create financial complications that are difficult to reverse.
- If you suspect that someone else has accessed your a99bet account, change your password immediately and contact [email protected] to review recent account activity.
a99bet is strictly for players aged 21 and above. By using this platform you confirm that you meet this age requirement. For full details of our player obligations, please review our Terms & Conditions and Privacy Policy.
Play Smart, Play Responsibly
Responsible gaming is the foundation of everything a99bet does. When you are ready to enjoy the platform, explore our games and betting markets β always within your limits.
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