a99bet Privacy Policy

Personal Data We Collect

When you register for and use an a99bet account, we collect the following categories of personal data:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If any such data is incidentally disclosed to us through a support communication, it will not be processed for any purpose other than resolving your specific query.

How We Collect Your Data

a99bet collects personal data through the following channels:

• Direct interactions: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to surveys and promotions.
• Automated technologies: When you access the a99bet platform, we automatically collect technical and usage data via cookies, web beacons, server logs, and similar tracking technologies embedded in the website.
• Third-party payment providers: When you transact through bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a partner bank, those providers may share transaction confirmation data with us to reconcile your account balance.
• Identity verification services: Where required, we engage regulated third-party identity verification providers who compare the documents you submit against publicly available or licensed databases to confirm your identity and age.
• Fraud and risk monitoring tools: We use automated tools that collect behavioural and device data passively during your session in order to detect unusual patterns, protect account security, and prevent financial crime.

How We Use Your Personal Data

a99bet processes your personal data for the following specific purposes, each supported by a legitimate legal basis:

• Account creation and management: To register your account, verify your identity, and administer your profile and preferences on the a99bet platform.
• Service delivery: To process your deposits and withdrawals in BDT, settle your bets and game outcomes, award bonuses and free spins, and provide access to all platform features including cricket betting, slots, live casino, and crash games.
• Legal and regulatory compliance: To fulfil age verification obligations (players must be 21 or older), conduct anti-money laundering checks, maintain transaction records, and respond to lawful requests from competent authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, cheating, collusion, and other platform abuse.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, apply player-requested deposit limits or self-exclusion measures, and enforce our responsible gaming policy.
• Customer support: To respond to your queries, resolve disputes, and improve our support processes based on aggregated feedback data.
• Platform improvement: To analyse usage patterns and technical performance data in aggregate so that we can improve the a99bet platform, fix bugs, and develop new features.
• Marketing communications: Where you have given explicit consent, to send you promotional offers, bonus alerts, and news about upcoming events such as BPL cricket season promotions or Eid special offers via the contact details you provided.

We will not use your personal data for any purpose that is incompatible with the purposes listed above. If we intend to process your data for a new purpose, we will update this Policy and, where required by applicable law, seek your fresh consent.

Sharing Your Data with Third Parties

a99bet does not sell your personal data. We share your data only in the following strictly limited circumstances:

• Payment processors: We share the minimum necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard solely to process your transactions. These providers operate under their own privacy policies and are independently responsible for the data they hold.
• Identity and age verification providers: We share identity document data with regulated KYC (Know Your Customer) service providers who verify that you are who you claim to be and that you meet the minimum age requirement of 21 years.
• Game content providers: Game studios and content licensors including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical session data (e.g., player ID, game round ID, bet amount) to facilitate the delivery of their games and to resolve round-level disputes.
• Fraud and risk management partners: We share device fingerprint and behavioural data with specialised fraud detection services to protect the integrity of the platform and our players.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts where we are required to do so by applicable law, a valid court order, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of a99bet, our players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the a99bet business, your personal data may be transferred to the acquiring entity, subject to that entity agreeing to treat your data in accordance with this Policy.

All third-party processors engaged by a99bet are contractually required to process your data only on our documented instructions, to maintain appropriate technical and organisational security measures, and to keep your data strictly confidential.

Cookies and Tracking Technologies

a99bet uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that allow the platform to remember your preferences and session state across visits.

We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They enable secure login sessions, maintain your account balance display, and ensure transactions are processed correctly. These cookies cannot be disabled without breaking core platform functionality.
• Analytical and performance cookies: These collect anonymised or aggregated data about how players use the platform — for example, which game categories are most visited, average session length, and page load performance. This data helps us improve the a99bet experience over time.
• Functional cookies: These remember your preferences, such as preferred language settings, display options, and previously viewed content, to personalise your visit.
• Targeting and advertising cookies: Where you have consented, these cookies track your activity on the a99bet platform to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality. Most modern browsers on Android and iOS allow you to clear cookies, block third-party cookies, or enable private browsing to limit tracking.

Data Retention

a99bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The following general retention principles apply:

• Active account data: We retain your account data, transaction records, and betting history for the full duration of your active account relationship with a99bet, plus a minimum of 5 years following account closure, in order to comply with financial record-keeping obligations.
• Identity verification documents: Copies of identity documents submitted for KYC verification are retained for a minimum of 5 years after your last transaction, as required by applicable anti-money laundering guidelines.
• Support communications: Records of support interactions are retained for 3 years from the date of each communication, unless they relate to an unresolved dispute in which case they are retained until the dispute is fully resolved.
• Marketing consent records: Records of your marketing consent, and of any subsequent opt-out, are retained for the duration of your account and for 3 years after account closure.
• Technical and usage data: Anonymised or aggregated technical data may be retained indefinitely for platform analytics and improvement purposes, as it no longer identifies you individually.

When data is no longer required, a99bet will securely delete or anonymise it in accordance with our internal data disposal procedures.

Data Security Measures

a99bet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the a99bet servers.
• Encryption of sensitive stored data, including hashed password storage using industry-standard algorithms — your plaintext password is never stored on our systems.
• Role-based access controls that restrict access to personal data to only those a99bet employees and contractors who have a specific, documented need to process it.
• Regular internal and third-party security assessments to identify and remediate vulnerabilities in our platform infrastructure.
• Automated intrusion detection and monitoring systems that flag unusual access patterns in real time.
• Secure, geographically redundant server environments with regular backup procedures.

While we take every reasonable precaution, no internet-based service can guarantee absolute security. You are responsible for keeping your a99bet account credentials confidential. If you suspect that your account has been accessed without your authorisation, contact us immediately at [email protected].

Your Data Rights

As a user of the a99bet platform, you have the following rights in respect of your personal data. To exercise any of these rights, contact us in writing at [email protected] with the subject line "Data Rights Request" and your registered account details.

• 📋
  Right of Access

  You have the right to request a copy of all personal data a99bet holds about you. We will provide this within 30 days of receiving a verified request.

• ✏️
  Right to Rectification

  If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.

• 🗑️
  Right to Erasure

  You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.

• ⏸️
  Right to Restrict Processing

  You may request that we limit the processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold about you.

• 📦
  Right to Data Portability

  Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, machine-readable format.

• 🚫
  Right to Object

  You have the right to object to processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to our demonstrating compelling grounds to continue.

We will respond to all data rights requests within 30 calendar days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. Identity verification will be required before we action any data rights request to ensure we do not disclose your data to an unauthorised third party.

Children and Minors

The a99bet platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is conducted as part of the account registration and KYC process to enforce this requirement.

If we discover that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account and delete the data in question, retaining only the minimum information necessary to prevent re-registration by the same individual. If you are a parent or guardian and believe that a minor has created an a99bet account using your contact details or payment methods, please contact us immediately at [email protected].

Changes to This Privacy Policy

a99bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When we make a material change to this Policy, we will update the "Last updated" date at the top of this page and, where the change is significant, notify active players via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how a99bet is protecting your data. Continued use of the a99bet platform following any published update constitutes your acknowledgement of the revised Policy.

For any questions, concerns, or requests relating to this Privacy Policy, please contact our dedicated support team at [email protected]. We are committed to addressing all privacy-related enquiries promptly and transparently.